Terms & Conditions
T & Cs For Made to Measure and Customised Gaments
1.Appointment
All appointments are scheduled according to our closest available dates. For any changes, we recommend to get in touch with our team at least 24 hours from your scheduled time to re-arrange a time.
2. Securing a Booking
Adelph by Florella Pavillon will provide the customer with a confirmed email that details the time, date and location of the appointment, as soon as the initial booking is made.
2.1 Over the first consultation the client will be provided with a proposed style and/or collection, a quotation and contract for their piece/s. Adelph by Florella Pavillon will only proceed to the First Fitting once the client is happy with the proposal made.
2.2 Our agenda being filled at a rapid pace, approval on costing will be required from the client within the next 3 business days, from the day & date provided by Adelph by Florella Pavillon, that is; on the initial consultation.
At the moment this timeframe expires, the Designing Team reserves the right to unbind the booking, unless informed otherwise.
2.3 When confirming an order, a 30% deposit of the total cost, will be required from the client within 48 hours of product’s approval along with a signed contract. The Adelph Team, also considers the payment of your deposit as an agreement to the contract and T & Cs.
Our nominated bank details will figure at the bottom of this contract for your payments options. For all direct deposits, the client’s full name along with a reference number
3. Fittings
3.1 The first fitting is communicated to the client within the week of the deposit payment, approved quotation & signed contract,
3.2 A confirmation email will be sent to the client with details of the time and date of the appointment.
3.3 The number of fitting sessions required per individual varies from different aspects. Adelph by FP communicates this, on the final quote provided to prepare the client’s agenda accordingly.
3.4 Adelph by Florella Pavillon proceeds with the next steps of the client’s pieces as soon as the First Fitting is over and thus, allowing 3 business days after the clients First fitting for any further changes or alterations.
4. Cancellation
4.1 Cancellation of an order after the deposit has been paid can only be done by consulting directly with Florella Pavillon and only by the person who paid the initial deposit.
4.2 Any Cancellation made within a period of 3 days from the First fitting date, will forfeit the deposit.
5. Lead Time, Pick up and Delivery
Adelph by FP usually requires a lead-time minimum of 2 weeks from sourcing to delivery, however some exceptions apply depending on different needs.
4.1 Along with the delivery date mentioned on the contract, Adelph by Florella Pavillon also advises the client about the haberdashery required for the pieces: it is important to note that embellishments, prints, embroideries etc, are outsourced locally which can also determine the delivery period.
5.2 Delivery is made via postage or in Person; at a nominated location by Adelph by Florella Pavillon: depending on the shape of the garment or the care required. It is the customers responsibility to provide the exact delivery address for postage.
However, Adelph by Florella Pavillon will not be responsible for any damages due to weather or packaging stains, that may be occur to the garments on the way to its destination.
5.3 It is Adelph by Florella Pavillon’s responsibility to provide the delivery location once the final Payment is made, should the client prefer an “in Person” delivery.
6. Final Payment
All fittings, materials and accessories will be in-house 14 days prior to client’s delivery date. Final alterations and adjustments will have already been applied.
6.1 Adelph by Florella Pavillon will send the client a receipt Tax invoice two days prior to delivery. This Final Invoice will outline the 30% deposit previously made by the client.
6.2. Upon reception of the Final payment, the client will immediately be advised of the details for the delivery date.